FAQ

Shipping times are typically 2-5 business days for Canada and 4-7 business days for the US. For international orders, please allow 4-6 weeks or more for delivery. These shipping times are not inclusive of our processing time, which is typically 1-3 business days.

Please note that shipping estimates are subject to change and are not guaranteed. Sometimes there are delays in transit that are unfortunately, out of our control. Your tracking will always have the most up to date information!

At this time AUROMEO does not ship to PO Boxes. Please ensure your Shipping Address does not include a PO Box, or your order will be rejected.

All AUROMEO packages are shipped with tracked shipping. You will receive the tracking number at the email address provided during checkout, once your package ships. Please check your Junk folder if you have trouble finding the shipping confirmation.

Once your order is placed, we can no longer change/cancel/adjust your order. Please ensure your address is correct before placing your order. We are not responsible for  lost packages due to incorrect/incomplete addresses. For re-delivery of any returned orders due to incorrect (or incomplete) addresses or uncollected packages, the customer is responsible for the additional shipping charges to deliver the package to the correct address.

Orders shipping within Canada and the US will not incur any additional duties, taxes, or fees.

Any orders shipping outside of North America will be subject to duties & taxes. Payment of these fees is buyer responsibility and is determined by the customs agency of the destination country. Unfortunately, we cannot control these fees.

First off, our apologies! Please send your order number and a photo of the defective or incorrect piece to hello@auromeo.com. Our Customer Service Team will be happy to help resolve this for you!

Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen.

We offer package protection at checkout for a small fee to protect your order against theft, loss and damage. If you purchased package protection and experience any of the issues above, please email us at hello@auromeo.com with your order number to begin your claim.

Please note that if you opt-out of our shipping protection, you will not be covered and we will be unable to issue any replacements/refunds for your order, should it be lost, stolen or damaged in transit.

We ship worldwide